Online Orders:

All orders placed are considered as confirm orders, we can't make any changes after the order has been processed or dispatched.

 

Delivery Terms

EverglowCosmtic.pk aims to serve the end consumers only, we reserve the right to cancel any bulk orders. Standard Delivery Charge / Offers are designed for end consumers up to 1 kg. Any order size exceeding this standard weight will be charged as per actual courier charges.

 

Return /  Exchange Policy:

As per our return or exchange policy, we accept returns or exchanges made within 15 days of order receiving. You will have to send back the items in 100% original form at your own shipping; we will not compensate charges paid to you while shipping them back to us.

In case you want to return or exchange something purchased from one of our physical outlet you will have to contact same branch. Vice versa if you want to return / refund or exchange any order purchased online, none of the branch will be able to assist you.

We will require 10-15 business days to settle these claims. In the case of swatched, broken, or un sealed items there are no returns or exchanges possible.

 

Order Refusals:

EverglowCosmtic.pk reserves the right to refuse any order due to a history of refusing cash on delivery orders in the past. In most of cases, if someone has refused to do it twice in the past, we will not send new orders.

 

Shipping Compensation:

There are no shipping refunds or compensations available in any case.

 

Shipping Damages / Broken Items:

EverglowCosmtic.pk takes the best possible measures in packaging but since some of the makeup items are very delicate so in case if something is damaged by the shipping company during the transit, you need to contact us as soon as possible after receiving those items, and we will not return or exchange such items but we will provide you a discount coupon as per the damage happened.

We will require 7-10 business days to settle these claims.